Spa Policies

Only customers receiving a service will be allowed in the facility. ABSOLUTELY NO CHILDREN ARE ALLOWED. IF YOU COME WITH CHILD, YOU WILL BE TURNED AWAY**

If you arrive more than 15 MINUTES LATE, we may have to reschedule your appointment. We do this to remain compliant with COVID measures as well as to respect our other clients and our staff.
No more than 10 people will be allowed in the salon at any one time
Each area, all tools, stations and equipment will be sanitized and/or disinfected between each client
All staff have updated certification on Sanitation protocols via Barbacide ™ and OSHA.gov
Water will be provided in single use to-go cups.

All furniture in the lobby, door knobs and handles, checkout counter and credit card machine will be sanitized after every client.
In the treatment rooms, all towels will be washed and sanitized after every client. All of our linens are washed and sanitized several times throughout the week.
All hard surfaces in treatment rooms will be sanitized after every client.
Again, we ask that you arrive to your appointment ON TIME and wait in your car if you arrive early.
We ask that all New Clients fill out New Client Paperwork BEFORE arriving (if possible). Download the paperwork HERE.

CANCELLATIONS:

If you are not feeling well, please do not come in!
Please make sure you do call us to cancel at least 24 hours prior to your appointment.
If you cancel with less than 24 hours of your appointment or no-show, we will charge you $25 for your appointment as per the late cancel/no-show policy.

SKIN CONDITION:

Face and treatments are not recommended on recently sunburned skin.
We also recommend that all ladies do not shave at least four hours prior to receiving a body treatment.
We request that all male guests do not shave the same day as their facial appointment.

CHILDREN:

We do NOT allow children, please arrange for childcare in advance of your appointment to respect the quiet of our adult environment.
We do not have things for them to play with or a supervised waiting area.
IF YOU SHOW UP WITH A CHILD, YOU WILL BE TURNED AWAY.

DURING YOUR VISIT:

Upon arrival, you will fill out New Client paperwork if it is your first visit, where you will wait for your spa specialist to meet you.
Next, for your session you will be escorted to a private room to begin your session.
Your comfort is important to us. If necessary, our professional spa specialists will drape your body to unveil only the portion of the body that is being treated for every session.

ALCOHOL/TOBACCO:

Sobella is a smoke-free facility.
Alcohol is not permitted within the spa.
For your best health and safety, we do not recommend excessive consumption of alcohol before or after your treatments. The detoxifying effects of these services along with the dehydrating effects of excessive alcohol consumption are contraindicated.

HEALTH:

A brief health form and release must be completed prior to salon or spa services. This information assists our spa specialists to plan for your service and to assure your maximum safety and comfort.
Please advise us in advance of any special medical or physical conditions such as allergies, pregnancy, high blood pressure, complicated health issues or special needs.
We reserve the right to decline service to guests who are in the first stage of pregnancy, have complicated medical issues that spa services may be contraindicated or those who have arrived visibly intoxicated.

PRICES/SERVICE CHARGES/GRATUITIES:

All prices and services subject to change without notice. Gratuities are appreciated, and can be accepted in cash, CashAPP, or Credit/Debit Card.
All purchases of prepaid discounted packages are final and non-refundable.
Sobella reserves the right to make exceptions, however, used services are non-refundable.
By booking an appointment and receiving a service, the client is agreeing to our Spa Policies and thus responsible for complete payment and service charge.

SPA PAYMENTS:

We accept cash, all major credit cards, Sobella gift certificates and personal checks.
Payments are charged to your card only after you check in, unless you purchase a package, then payment is taken at purchase time.
All rates subject to applicable additional fees and taxes.

REFUND POLICY:

We strive to provide you with the best possible spa experience, therefore please let us know the day of your purchase or service if you have a concern or complaint. Services and sales are final and non-refundable. Dis-satisfactory services may be eligible for similar services of the same value.
All purchases of prepaid discounted packages are final and non-refundable. The Spa reserves the right to make exceptions, however, used services are non-refundable. By booking an appointment and receiving a service, the client is agreeing to our Spa Policy and thus responsible for complete payment of the package and any service charges.

GIFT CERTIFICATES:

Gift Certificates are the perfect gift for anniversaries, birthdays, corporate incentives, holidays, thank you gift or for any year round gift giving. Please inquire at 770-559-9900
Gift Certificates may be used for services, service charge or Sobella retail products. Sobella gift certificates do not expire, but they do lose value over time and may not be redeemed for cash. The Spa cannot replace lost or stolen gift certificates and actual gift certificate must be presented at the time of service.

DISCLAIMER:

The information on this website is provided for general information, is not intended to provide medical advice and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

We may provide links on our Website to other Websites that are not under our control. In general, any Website that has an address (or URL) not containing our domain name is such a Website. These links are provided for convenience or reference only and are not intended as an endorsement by us of the organization or individual operating the Website or a warranty of any type regarding the Website or the information on the Website.

In consideration for your use of and access to our Website, you agree that in no event will Sobella, its affiliated or related entities, its content providers or any other party involved in creating, producing or delivering this Website or any site linked to this Web site, be responsible or liable to you or entity in any manner whatsoever (including, but not limited to, persons who may use or rely on such data or materials or to whom such data and materials are furnished) for any loss, damage (whether actual, consequential or punitive), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information provided in this Website or arising from any decision made or action or non-action taken by you or any other person in reliance upon the information provided through our Website, even if you advise us of the possibility of any claims or damages.

Sobella has made and will continue to make efforts to include accurate and current information on this Website. However, the materials in our Website are provided "as is" and to the fullest extent permissible pursuant to applicable law, Sobella disclaims all warranties, express or implied, including, without limitation, implied warranties of merchant ability and fitness for a particular purpose. Sobella does not assume any responsibility or risk for your use of the Website. This practice does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that our Website or server that makes such sites available are free of viruses or other harmful components. Sobella does not warrant or make any representations regarding the use or the results of the use of any of the materials on our Website in terms of their correctness, accuracy, reliability, completeness, timeliness or otherwise. Except as specifically stated otherwise, Sobella does not endorse, control or assume responsibility for any product, brand, method, treatment, information or services on the Website, in any way.

The information on sobella.com is not presented or intended to diagnose any medical condition or prescribe any treatment. The information on this website or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

Do not use this information to diagnose or treat any health problems or illnesses without consulting a doctor.

Spa Policies

CANCELLATIONS:

If you are not feeling well, please do not come in!

Please make sure you do call us to cancel at least 24 hours prior to your appointment.

If you cancel with less than 24 hours of your appointment or no-show, we will charge you $25 for your appointment as per the late cancel/no-show policy.

SKIN CONDITION:

Face and treatments are not recommended on recently sunburned skin.

We also recommend that all ladies do not shave at least four hours prior to receiving a body treatment.

We request that all male guests do not shave the same day as their facial appointment.

CHILDREN:

We do NOT allow children, please arrange for childcare in advance of your appointment to respect the quiet of our adult environment.

We do not have things for them to play with or a supervised waiting area.

IF YOU SHOW UP WITH A CHILD, YOU WILL BE TURNED AWAY.

DURING YOUR VISIT:

Upon arrival, you will fill out New Client paperwork if it is your first visit, where you will wait for your spa specialist to meet you.

Next, for your session you will be escorted to a private room to begin your session.

Your comfort is important to us. If necessary, our professional spa specialists will drape your body to unveil only the portion of the body that is being treated for every session.

ALCOHOL/TOBACCO:

Sobella is a smoke-free facility.

Alcohol is not permitted within the spa.

For your best health and safety, we do not recommend excessive consumption of alcohol before or after your treatments. The detoxifying effects of these services along with the dehydrating effects of excessive alcohol consumption are contraindicated.

HEALTH:

A brief health form and release must be completed prior to salon or spa services. This information assists our spa specialists to plan for your service and to assure your maximum safety and comfort.

Please advise us in advance of any special medical or physical conditions such as allergies, pregnancy, high blood pressure, complicated health issues or special needs.

We reserve the right to decline service to guests who are in the first stage of pregnancy, have complicated medical issues that spa services may be contraindicated or those who have arrived visibly intoxicated.

PRICES/SERVICE CHARGES/GRATUITIES:

All prices and services subject to change without notice. Gratuities are appreciated, and can be accepted in cash, CashAPP, or Credit/Debit Card.

All purchases of prepaid discounted packages are final and non-refundable.

Sobella reserves the right to make exceptions, however, used services are non-refundable.

By booking an appointment and receiving a service, the client is agreeing to our Spa Policies and thus responsible for complete payment and service charge.

SPA PAYMENTS:

We accept cash, all major credit cards, Sobella gift certificates and personal checks.

Payments are charged to your card only after you check in, unless you purchase a package, then payment is taken at purchase time.

All rates subject to applicable additional fees and taxes.

REFUND POLICY:

We strive to provide you with the best possible spa experience, therefore please let us know the day of your purchase or service if you have a concern or complaint. Services and sales are final and non-refundable. Dis-satisfactory services may be eligible for similar services of the same value.

GIFT CERTIFICATES:

Gift Certificates are the perfect gift for anniversaries, birthdays, corporate incentives, holidays, thank you gift or for any year round gift giving. Please inquire at 770-559-9900

DISCLAIMER: